Terms & Conditions
These terms and conditions apply to all our cakes. Wedding cake orders and celebration cakes require a 50% deposit on time of booking to secure the booking. All deposits are non-refundable. Cancelled cake order deposits cannot be transferred onto another order. The balance for a cake of any description (except bouquets) is due 1 week before the required date. Orders placed with 1 week or less days before the required date must be paid in full at time of booking.
If you choose to pay your celebration cake, wedding cake or corporate event balance in full when ordering, rather than the half deposit required to secure a booking and cancel your order, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake.
If you decide to pay your wedding balance earlier than 6 weeks before the required date, and cancel your order before this date, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake.
It is advisable, that you take out wedding insurance or a party insurance, to cover any problems that may arise, should your wedding or function be cancelled. Corporate orders require a booking form signed by the relevant department, CEO or MD as proof of order and 50% deposit. All deposits are non-refundable.
Cupcake bouquets, fruit bouquets, and cookie bouquets must be paid in full at time of order.
We accept cash and most major credit cards, as well as bank transfer and Paypal. We bake all our cakes using the finest top quality fresh and kosher ingredients.
We do not advise large tiered cakes are set up in a Marquee unless the floor area is level and on a non bouncing flooring area. Once a cake is collected from me or delivered to a venue, it is the responsibility of the person(s) transporting and delivering the cake to the venue. If you have employed us to deliver your cake, we will take responsibility for delivery and set up, then the cake becomes the responsibility of the person(s) or venue. Buttercream either in / on cakes will melt if stored or displayed in a hot environment - For summer celebrations, We strongly recommend sponge cakes are displayed in an air conditioned room. Similarly, they should not be left near a radiator or heat source or in bright sunlight as can melt and fade.
Clients that are not satisfied with a purchased cake must return the product within a reasonable time. Your statutory rights are unaffected by these terms.
Workshops
By booking any of our cake classes you agree to abide by these terms and conditions. We reserve the right to make minor amendments to the class content and prices without notice. Event prices do not include accommodation or transport to/from the venue.
Our classes are adult only.
Health & Safety
Cake decorating uses tools, some sharp, so there may be a risk of accidents.
All workshop participants will receive a short briefing on health and safety before commencing a class.
We accept no liability for personal injury, or any loss of or damage to personal property.
We reserve the right to ask any participant to leave without reimbursement of fees if their behaviour is unsafe or unreasonable in any way.
Payments should be made in full at the time of booking a class.
We do not take bookings for accommodation but happy to suggest places to stay.
Once booked and paid for, all classes are non-refundable.
We reserve the right to change the content on any class and would give prior notification.
In the event a class is cancelled you will receive a full refund or be offered a place on a rescheduled class.
We will email you to confirm your class booking upon receipt of payment.
We regret that we cannot accept responsibility for peoples change in personal circumstances or work commitments and if you cancel your booking no refunds will be granted.
Jillybean Cake Couture (London) is not responsible for people who do not attend classes due to weather conditions unless the entire course has been cancelled due to weather conditions.
Cancelled bookings are non-transferable. In the case of a medical injury or illness that would affect a person attending a booked course, a doctors certificate must be presented and I will issue a credit note or transfer the student to a future class date.
Cancellations by Jillybean Cake Couture (London)
In the unlikely event of cancellation by Jillybean Cake Couture (London), the class will be rescheduled in a reasonable period of time. If this is not possible, we undertake to make an immediate full refund for the class. If we cancel a class due to severe weather conditions, the class will be rescheduled in a reasonable period of time. If this is not possible, we undertake to make an immediate full refund for the class.
Copyright & Acceptable Usage
Full copyright of class content developed by Jillybean Cake Couture (London) is retained by Jillybean Cake Couture (London).
Notes and reference materials provided to support people in their studies and ongoing development is issued for personal use only.
We work hard to develop our class content, and it has commercial value. Therefore, the sharing of class materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of Jillybean Cake Couture London.